1. Introduction

NWCW, LLC ("Company," "we," "us," or "our") operates the website www.nw-cw.com (the "Site"). This

our Site, submit forms, request estimates, subscribe to our newsletter, or otherwise interact with us.

By using our Site, you consent to the practices described in this Privacy Policy. If you do not agree with this

policy, please do not use our Site.

This policy is designed to comply with applicable federal laws, including the Federal Trade Commission Act

(FTC Act), the CAN-SPAM Act, and the Telephone Consumer Protection Act (TCPA), as well as Washington

State privacy laws, the California Consumer Privacy Act (CCPA/CPRA), and other applicable state

regulations.

2. Information We Collect

a. Information You Provide Directly

When you fill out a Contact Us form, request a free estimate, or subscribe to our newsletter, we may collect

the following personal information:

• Full name

• Email address

• Phone number

• Physical address / service location

• Project details and description of work needed

b. Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies, analytics tools, and

similar technologies, including:

• IP address and approximate geographic location

• Browser type, device type, and operating system

• Pages visited, time spent on pages, and referring URLs

• Click patterns and scrolling behavior

• Squarespace analytics data (built-in site analytics)

• Google Analytics data (including demographics and interest reports)

c. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze site

traffic, and understand visitor behavior. These include:

• Essential cookies: Required for basic site functionality (set by Squarespace)

• Analytics cookies: Used by Google Analytics to collect usage data

• Performance cookies: Help us understand how visitors interact with the Site

• Marketing cookies: May be used if we run advertising campaigns in the future

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse

cookies or alert you when a cookie is being sent. Note that disabling cookies may affect some Site

functionality.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and contact form submissions

• To prepare and deliver free estimates for our services

• To communicate with you about your project, including scheduling and follow-ups

• To send newsletters, promotional materials, and service updates (with your consent)

• To improve our Site, services, and customer experience

• To analyze website traffic and usage patterns through Google Analytics

• To comply with legal obligations and protect our legal rights

• To detect and prevent fraud or other harmful activities

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

a. Service Providers and Subcontractors

We may share your information with trusted subcontractors and service providers who assist us in delivering

our services, including project subcontractors, email marketing platforms, and IT service providers. These

parties are contractually obligated to protect your information and use it only for the purposes we specify.

b. Analytics Providers

We share anonymized and aggregated data with Google Analytics to analyze site performance. Google's

Analytics Opt-Out Browser Add-on.

c. Legal Requirements

We may disclose your information if required to do so by law, regulation, legal process, or governmental

request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

d. Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be

transferred as part of that transaction. We will notify you of any such change in ownership or control of your

personal information.

5. Your Rights and Choices

a. All Users

• Access: You may request a copy of the personal information we hold about you.

• Correction: You may request that we correct inaccurate or incomplete personal information.

• Deletion: You may request that we delete your personal information, subject to certain legal

exceptions.

• Opt-Out of Communications: You may unsubscribe from our newsletter or marketing emails at any

time by clicking the "Unsubscribe" link in any email or by contacting us at sales@nw-cw.com.

• Cookie Management: You may manage cookies through your browser settings.

b. Washington State Residents

Under the Washington My Health My Data Act and other applicable Washington State privacy laws, you

have additional rights regarding health-related data. While our services are not health-related, if we ever

collect health data in connection with indoor air quality assessments or mold-related services, we will obtain

your consent before collecting, sharing, or selling such information and will honor your right to withdraw

consent at any time.

c. California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose

• Request deletion of your personal information

• Opt out of the sale or sharing of personal information (we do not sell personal information)

• Non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at sales@nw-cw.com. We will respond to verifiable consumer

requests within 45 days.

6. Email Marketing and CAN-SPAM Compliance

If you subscribe to our newsletter or opt in to receive marketing communications, we will send you emails

about our services, promotions, and industry information. In compliance with the CAN-SPAM Act:

• We will not use false or misleading subjects or email addresses

• We will identify the message as an advertisement when applicable

• We will include our business mailing address in every email

• We will honor opt-out/unsubscribe requests within 10 business days

• We will not sell, rent, or share your email address with third parties for their marketing purposes

You may opt out of email communications at any time by clicking the "Unsubscribe" link in any email or by

emailing sales@nw-cw.com with the subject line "Unsubscribe."

7. Telephone Consumer Protection (TCPA)

By providing your phone number through our Site, you consent to receive calls or text messages from

NWCW, LLC related to your inquiry, estimate request, or scheduled services. We will not use automated

dialing systems or prerecorded messages for marketing purposes without your prior express written

consent. You may opt out of phone communications at any time by contacting us at sales@nw-cw.com or by

replying "STOP" to any text message.

8. Data Security

We implement commercially reasonable administrative, technical, and physical security measures to protect

your personal information against unauthorized access, alteration, disclosure, or destruction. These

measures include:

• SSL/TLS encryption for all data transmitted through our Site

• Secure hosting through Squarespace's enterprise-grade infrastructure

• Limited employee access to personal information on a need-to-know basis

• Regular review of our data collection, storage, and processing practices

While we strive to protect your personal information, no method of transmission over the Internet or

electronic storage is 100% secure. We cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was

collected, including to satisfy any legal, accounting, or reporting requirements. Specifically:

• Contact form and estimate requests: Retained for 3 years from last interaction, or longer if required

for ongoing business or legal purposes

• Newsletter subscriptions: Retained until you unsubscribe

• Analytics data: Retained per Google Analytics default settings (26 months) and Squarespace

analytics retention periods

• Project records: Retained as required by applicable contractor licensing laws and business records

requirements

10. Third-Party Links

Our Site may contain links to third-party websites or services that are not operated by us. We are not

responsible for the privacy practices of these third-party sites. We encourage you to review the privacy

policies of any third-party sites you visit.

11. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect

personal information from children under 18. If we become aware that we have inadvertently collected

personal information from a child under 18, we will take steps to delete that information as soon as possible.

If you believe we may have collected information from a child, please contact us at sales@nw-cw.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal

requirements, or other factors. When we make material changes, we will update the "Last Updated" date at

the top of this policy and, where required by law, provide additional notice (such as a banner on our Site or

an email notification). Your continued use of the Site after any changes constitutes acceptance of the

updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please

NWCW, LLC

Email: sales@nw-cw.com

Website: www.nw-cw.com

reserved.

Contact US

NWCW LLC - Contractor License #NWCWLL824BQ - 253-210-5098